Shipping policy
Thank you for choosing Velvet Lily Studio. We are committed to providing a smooth and enjoyable shopping experience from the moment you place your order until it arrives at your door.
Shipping & Processing Times
All orders are processed within 1–3 business days, excluding weekends and public holidays.
Once your order has been processed, you will receive a shipping confirmation email containing tracking information, where available.
Estimated delivery time after dispatch is 7–10 business days for most destinations.
Please note that delivery times are estimates and may vary depending on your location, carrier operations, seasonal demand, and customs procedures.
Shipping Costs
Shipping costs are calculated based on the destination country and are displayed during checkout before payment is completed.
Free shipping is available for many destinations. Shipping rates may vary depending on the region and product availability.
International Shipping
Velvet Lily Studio ships internationally to a wide range of destinations.
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. Any such charges are the responsibility of the customer.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors outside our control, including:
• Customs inspections and clearance procedures
• Carrier delays or transportation disruptions
• Weather events and natural circumstances
• Peak holiday shipping periods
If your order experiences an unexpected delay, please contact us and we will be happy to assist.
Order Tracking
Tracking information will be provided once your order has been dispatched.
You can use the tracking details included in your shipping confirmation email to follow your parcel's journey.
Shipping Restrictions
Certain products may not be available for delivery to all countries due to carrier limitations, customs regulations, or product-specific restrictions.
If a shipping restriction applies to your order, it will be shown during checkout.
Returns & Exchanges
For information regarding returns and exchanges, please refer to our Refund Policy.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us at:
We are always happy to help.