Refund policy

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at contact@velvetlilystudio.com. Return instructions and the appropriate return address will be provided upon approval of your return request.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at contact@velvetlilystudio.com.

Return Shipping Costs

Buyers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping charges are non-refundable.

For returns originating from countries outside the European Union, buyers are responsible for all return shipping costs, customs duties, import taxes, brokerage fees, and any other charges associated with the return shipment. Returns from outside the European Union must be sent using a fully tracked shipping method approved by us in advance. We are unable to accept responsibility for returns sent via untracked or standard postal services. Any shipments arriving with unpaid fees may be refused and returned to the sender.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Custom or personalized items

• Items that have been worn, used, altered, washed, or damaged after delivery

• Items returned without their original packaging and tags, where applicable

• Sale items and gift cards

Please contact us if you have any questions regarding the eligibility of your item for return.

Exchanges

The fastest way to ensure you receive the item you would like is to return the original item and, once the return has been accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 calendar days of receiving it, for any reason and without justification.

The item must be in the same condition in which you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Please note that buyers remain responsible for return shipping costs unless otherwise required by applicable law.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@velvetlilystudio.com.